In conjunction with BetSafe’s commitment to responsible gambling, our Club has implemented the following initiatives—



Provision of information and the ability to self exclude from the venue.



Provision of free counselling and assessment sessions.



All staff involved with the service of gambling are trained to assist members or guests who may experience problems with gambling.



Signs have been placed in appropriate locations throughout the Club, listing a 24 hour free and confidential gambling telephone helpline.



Brochures promoting responsible gaming which list counselling services have been made available to members and guests.

Support services



Oakdene House is a non-profit organisation established to assist sufferers of the debilitating consequences of addiction including, problem gambling and alcoholism. In addition, support and guidance is also provided to family and friends of sufferers. Oakdene House support services include:

Responsible gambling counselling

Responsible gambling counselling provided by Wesley Mission.

Financial counselling

Trained professionals who can help you to work your way out of money difficulties as a result of gambling.

Gamblers Anonymous meetings

A group of men and women who share their experience strength and hope with each other that they may solve their common problem and help others recover from a gambling problem. The only requirement for membership is a desire to stop gambling.

Alcoholics Anonymous meetings including Spanish AA

Alcoholics Anonymous (AA) is an international mutual aid fellowship dedicated to abstinence based recovery from alcoholism through a spiritually inclined Twelve Step program.


Providing support and information about the effects of problem gambling on gamblers family members and loved ones.


Providing support to family members who can to learn from the experiences of others who have faced similar problems with alcohol related issues.

Life Choices program

A 6 week program that dispels the myths and provides education and understanding of the illness of addiction as well as aiding in life education.

General counselling

Allowing you to talk about the impact gambling has had on your life in a safe, confidential, non-threatening environment. Counsellors provide support and strategies to make changes to take back control.


1 Dale Street Fairfield NSW 2165
PO Box 988 Fairfield NSW 1860



BetSafe is the leading independent responsible gambling program provider in Australia. BetSafe specialises in addiction counselling with over a decade in working with problem gamblers. Counselling focuses on practical strategies to assist problem gamblers and their families. BetSafe support services include:

Individual counselling

This can be arranged via face-to-face, teleconference or online. Interpreter services can be organised if required.

Self exclusion

BetSafe manage venue self-exclusion and multi-venue self-exclusion.

Third party exclusion

BetSafe provides assistance to family members that are looking for venue exclusion and the provision of support to a loved one. BetSafe involves themselves with all parties to get the best outcome and required support.

Interpreter services

Free access to interpreter services for both telephone and face-to-face counselling.

Crisis support

Crisis support is available when required 24/7 on 1800 238 723.


Phone 1800 BETSAFE
(1800 238 723) – 24 hours
Fax 02 9874 3186


Suite 1D, 9 Blaxland Road
Rhodes NSW 2165
PO Box 1031, Eastwood NSW 2122



GambleAware is a free, confidential service that assists gamblers and their families in NSW. It includes a range of therapeutic, financial counselling, and support services that can be accessed by phone, online, and face-to-face.
Help is close at hand. GambleAware.


Phone 1800 858 858
24 hour support

Additional support

Venue exclusion


Fairfield RSL runs a venue self exclusion program in conjunction with BetSafe. Patrons can exclude themselves from multiple venues for both alcohol & problem gambling related issues.



This process takes place at the venue. Please ask to speak with a Duty Manager and they will be able to guide you through the process and arrange for initial support from BetSafe. This Self Exclusion process allows you to place a self-imposed ban on accessing Fairfield RSL and/or other Clubs. The Club accepts any requests made when completing a self-exclusion request at another venue or via ClubSafe.



This process is undertaken by completing the online application at the BetSafe website. BetSafe will then reach out to provide additional support.

Online application



This process enables worried family members to request that someone be excluded from the venue. When a request is made, BetSafe assist in understanding the situation and gather information from all involved parties. A recommendation is then made to Fairfield RSL with regards to the request. Appropriate support is provided to all affected parties.